Exploring Responsible AI support for Dutch social services
Creating an inclusive society requires more than good intentions, it requires making support accessible to everyone. Through our work at Eindhoven Engine, we have learned that many people with limited basic skills struggle to find the right help when they need it. Social support is often fragmented across organizations, with no single place where people can simply ask a question and be guided to the right service.
Mijke the Matchbot was developed to address this challenge. Mijke is an AI-powered conversational assistant that helps people find the right support in a friendly and accessible way. Instead of searching through websites or navigating complex systems, users can simply describe their situation and receive guidance towards relevant organisations and services.
Over the past two years, Sichen Guo pursued her EngD traineeship within Eindhoven Engine’s Inclusive Society focus area. In her final year she dedicating her work to optimizing Mijke the Matchbot.
Bridging the gap between people and support
“My research focused on how conversational AI could help people with limited basic skills navigate Dutch social services,” says Sichen. “Many support systems still require people to search, compare, and interpret information independently, which can be challenging when dealing with financial, health, housing, or social issues.”
What began as an exploration of simplifying formal letters and service information evolved into Mijke: an AI-powered matchbot that allows users to communicate naturally through conversation rather than filling out formal intake forms.
Alongside text-based interactions, Sichen also explored voice-enabled communication as a way to make the system even more accessible.
Building responsible AI
As the project progressed, the focus expanded beyond building a functional chatbot. Sichen investigated how such a system could be maintained, evaluated, and responsibly deployed over time.
Working closely with libraries, social workers, and other practitioners, she helped define five criteria for high-quality referrals:
- Relevance
- Trustworthiness
- Accuracy
- Clarity
- Completeness
These criteria formed the basis of a human-centered evaluation framework.
One of the most important findings was what Sichen calls the “Fluency Trap.” AI-generated responses can sound convincing, friendly, and professional, even when the information is incomplete or uncertain. This highlights the importance of continuous evaluation and human oversight when using AI in public-service settings.
Looking ahead
- Contact our Inclusive Society Team for more information.
Patricia Beumer strengthens Inclusive Society at Eindhoven Engine
Eindhoven Engine proudly welcomes Patricia Beumer, an inspiring connector at the intersection of technology and inclusion. With her arrival, we further strengthen our ambition within the Inclusive Society focus area: to create a society in which everyone has equal opportunities to participate. This is not only a societal challenge, but also a key condition for a strong and future-proof economy.
This ambition comes to life through Patricia’s work within Inclusive Society, where she focuses on creating opportunities for everyone to participate in a rapidly changing labour market. What drives her and how she brings this mission into practice? She shares her perspective below:
Building a future-proof labour market
I am excited to start as Program Manager Technology and Inclusion (TINT Brainport) at Eindhoven Engine.
I’m really looking forward to getting started, because I believe that technology not only accelerates innovation, but can also contribute to a labour market where more people have the opportunity to use their talents.
With TINT Brainport, we collaborate with companies, educational institutions, governments, and societal organizations on innovative solutions that increase labour participation and strengthen sustainable employability.
The challenge is significant. In our region, the demand for talent is growing rapidly, while at the same time a large amount of potential remains untapped. How do we ensure that more people can participate, develop themselves, and remain sustainably employed? This is not only a societal challenge, but also a key condition for a strong and future-proof economy.
“By smartly connecting technology, knowledge, and collaboration,
we can truly make a difference.”
I am very much looking forward to working together with partners, colleagues, and innovators in the region to build impactful solutions—solutions that contribute to a more inclusive labour market and a stronger Brainport.
Would you like to exchange ideas, share knowledge, or explore opportunities to collaborate? I would love to get in touch. Contact me via community@eindhovenengine.nl
A milestone for the Circular Water Hub
The first phase of the Circular Water Hub at service area Kloosters has been completed. Rainwater is captured, filtered, stored, and reused for the toilets in the Pavilion. Students from Yverta Dordrecht designed the solution, while students from Yuverta Boxtel carried out the implementation.
An inspiring example of learning by doing and collaboration. Rijkswaterstaat provided the experimental space, Bouwbedrijf Th. van Kasteren as part of ‘Coöperatie Symbiotisch Bouwen’ made this operationally possible, whilst Eindhoven Engine is the orchestrator of the broader circular water project for the region. It is great to see the collaboration between these partners!
𝗪𝗵𝗮𝘁’𝘀 𝗻𝗲𝘅𝘁?
The next phase will start soon, building on the same principle: capturing, filtering, storing, and reusing water. This time sourced from the highway A58 for local applications such as agriculture.
Eindhoven Engine News – March 2026
In this edition of Eindhoven Engine News: Building a sustainable semiconductor industry together, two grants, each 50K for Livable region and Inclusive society & more.
What else is happening at Eindhoven Engine?
A digital twin prototype for healthy living
The Smart Cities project reached the next milestone as Veron Augustine Afonso translated earlier academic system‑dynamics research by EngD researcher Golnoosh Sabahifard into a validated and interactive simulation model. This new model shows how environmental, social, and behavioral factors shape healthy living in neighborhoods.
A practical tool for smarter urban decisions
Built in Vensim, the model turns complex theory into a clear, usable tool that allows stakeholders to explore “what‑if” scenarios. For example, how reducing noise or improving social cohesion affects wellbeing over time. It is modular, transparent, and ready to evolve into future digital twin applications across the region.
Shaping a more livable region
With Veron’s successful completion of this phase Maria Mihaylova will take the project forward, focusing on designing an interactive dashboard for a broad group of municipal and regional partners. This strong foundation positions the Smart Cities project as a key enabler of evidence‑based decision‑making: helping cities design healthier, smarter, and more livable communities for everyone.
- Interested in joining or learning more? Please contact Walter Baets for more information.
Welcome our new EngD trainee: Ana Hernández Madonado
We are excited to welcome Ana Hernández Madonado, who joined the Eindhoven Engine team last year as part of the Mechatronics System Design EngD program. As an EngD trainee, Ana is contributing to an impactful in-house project focused on accelerating the transition toward a climate‑neutral Brainport region by 2040.
Ana’s project is in close cooperation with Rijkswaterstaat TU/e and Eindhoven Engine. The work began with an exploration of opportunities for water reuse and regeneration within the Brainport region. Building on these early findings, Ana is now conducting an integrated systems analysis to better understand how natural systems, regional infrastructure, and human activities interact.
Her research involves defining system boundaries, mapping key actors, and identifying critical interdependencies across the region. This integrated approach supports the development of a shared regional understanding, an essential step for effective collaboration between stakeholders.
Supporting the Brainport region’s climate-neutral future
The insights from this project will help guide the Brainport region in its transition toward climate neutrality, providing a robust foundation for informed decision-making and future sustainable solutions. By emphasizing system integration and stakeholder alignment, Ana’s work underscores the vital role of collaboration in achieving long‑term environmental impact.
We warmly welcome Ana to Eindhoven Engine and look forward to following her contributions throughout her EngD journey!
Eindhoven Engine receives 50K grant for sustainable upscaling of Mijke the Matchbot
We are pleased to announce that Eindhoven Engine has been awarded 50K. This funding will support the sustainable upscale of Mijke the Matchbot. Mijke is our AI‑powered digital assistant. She is designed to make service delivery more accessible, reliable, and inclusive across the region.
What is Mijke the Matchbot?
Mijke the Matchbot is an AI-driven digital assistant developed at Eindhoven Engine that helps individuals find the right public or social services quickly and easily. The feasibility of the concept has already been validated: Mijke can guide users through complex information, streamline referrals, and reduce barriers to essential support. The next step is ensuring that this innovation can scale responsibly, securely, and effectively within the European context.
Focus of the new project: two core developments
1. Exploring locally hosted LLMs for European‑aligned privacy and autonomy
A key part of this project is assessing the feasibility of running large language models (LLMs) locally, rather than relying on external cloud services. This approach enables:
- Privacy-by-design, with sensitive data fully protected
- Greater autonomy and resilience for public organizations
- Predictable, controllable operational costs
- Alignment with European data governance requirements and regulations
This exploration is essential for ensuring that Mijke can be deployed widely and responsibly within public and social sectors.
2. Creating a continuous user feedback loop
To ensure long-term quality and trustworthiness, the project will design and test a structured user feedback system. This mechanism enables real-time improvement of:
- Referral accuracy
- Reliability of information
- Overall accessibility of the digital assistant
By embedding user experience directly into ongoing development, Mijke will evolve in step with the needs of residents, professionals, and service organizations.
The next step is ensuring that this innovation can scale responsibly, securely, and effectively within the European context.
In collaboration with Eindhoven University of Technology (TU/e) feasibility studies and pilots will be conducted within the Eindhoven Metropolitan Region (MRE). The project aims to deliver a scalable, privacy-friendly, and inclusive digital solution that strengthens accessible public and social service delivery and supports long-term regional impact.”
Media: Building the water systems of the future together
- Read more [article is in Dutch]
Eindhoven Engine receives another 50K to accelerate climate‑neutral Brainport region by 2040
We are proud and delighted to announce that our project Brainport Circulaire Waterhub – From Isolated Initiatives to Collective Water Management has been awarded a 50K Kennis‑in‑Actie grant for Collectief Waterbeheer Oost‑Brabant. This support marks an important milestone in our joint program with Rijkswaterstaat to help the Brainport region become climate neutral by 2040.
A shared challenge, a collective opportunity
The rapidly growing Brainport region faces a significant water challenge. Urban expansion, industrial demand, and the effects of climate change mean that by 2040 we must retain more water locally and extract far less. At the same time, our region is uniquely positioned to lead the way. Brainport’s strong collaborative culture, where government, businesses, knowledge institutions, and society work hand in hand, creates fertile ground for innovative solutions.
This project embraces that strength. Together, we aim to transition from fragmented water initiatives to a cohesive, future-proof model of collective water management. Our ambition is to enable the same water to be used multiple times across companies, public authorities, agriculture, and households, before returning it to nature in the highest possible quality.
Collaboration at the heart
Eindhoven Engine will serve as project lead, working closely with a diverse and committed consortium:
- Eindhoven Engine
- Kloostersland
- Sustainable Dynamics
- TU/e Industrial Engineering & Innovation Sciences
- TU/e Mechanical Engineering
- vanderPoll office
This powerful coalition embodies the Brainport spirit: multidisciplinary, innovative, and united by a common purpose.
Ambition in action
This six-month exploratory project started in February 2026 and brings together technical expertise, scientific insights and practical experience. Through co-creation, we will investigate the process step to create a regional circular water system with stakeholder, laying the groundwork for broader implementation across Oost‑Brabant.
The grant enables us to deepen this journey and make the lessons learned available for other locations.
Media: How can we keep Eindhoven’s air as clean as possible?
Anyone who lives in Eindhoven breathes a different mix of exhaust fumes, dust particles and fresh air every day. But where exactly the air is most polluted, and who is most affected, remained unclear for a long time. That’s why the Municipality of Eindhoven, TNO, Zicht op Data, TU/e and Fontys are working together within Eindhoven Engine on DynaPopeX: an innovative approach that shows where residents inhale high concentrations of fine particulate matter and nitrogen dioxide, and how the city can take targeted action.
Thanks to funding from the Regio Deal, these insights are now sharper than ever.
Source: Brainport Eindhoven
Photography: Nick Bookelaar
You can’t do this as a single organisation. The strength lies in the collaboration between the municipality, knowledge institutions and companies, which makes insights faster and more widely applicable.