The project explores five core challenges:
1. Clarity in communication
Ensuring the chatbot communicates clearly.
4. Multi-modal accessibility
Offering multiple modes of interaction.
2. Emotional connection
Providing a supportive and empathetic interaction.
5. Precision in support
Connecting users with the right help efficiently.
3. User-friendly design
Making the chatbot intuitive and user-friendly.
Interested in more information about Mijke and the MetMij project?
Addressing information inequality
Millions of people in the Netherlands struggle with basic literacy, numeracy, and digital skills. Mijke shows a possibility of solving this information inequality by offering a friendly experience tailored to the real-world needs of often overlooked people via Artificial Intelligence (AI). This work stands at the crossroads of technology, social equity, and public service innovation. It shows how AI can be used responsibly in human-centered design.
Empowering communities
To achieve these goals, I plan to run iterative user tests to gather insights and improve mijke’s usability. to help people with limited basic skills access support more easily and confidently. By doing so, I hope to decrease the workload of stakeholders, such as social workers, employees from municipalities, or public service staff. Additionally, I want to set a benchmark for evaluating AI recommendations in social public service contexts and contribute new knowledge and tools to the fields of human-computer interaction (HCI), accessibility, and digital inclusion.
This work stands at the crossroads of technology, social equity, and public service innovation, showing how AI can be used responsibly in human-centered design.