Featured session: Jessica Goss — Mijke the Matchbot
Jessica Goss presents Mijke the Matchbot, a human-centered AI initiative that helps citizens navigate local social services while creating a continuous feedback loop between users, social organizations, and developers.
Rather than replacing human decision-making, Met Mij is designed as a socio-technical system: AI supports matching and navigation, while people remain central in setting criteria, validating outcomes, and guiding development.
Through an Obeya lens, this session shows how human judgment and AI can be effectively combined to improve alignment, learning, and service delivery—offering practical insights for organizations exploring AI within Obeya environments.